Friday, September 21, 2007

Finely Tuned Customer Service

Mark of the Unicorn - they've been around since MIDI & audio made it to the (Mac) computer. They also have superb customer service with phones answered by real human beings who know & understand the products. These phone numbers are clearly published on their support pages. Actually all support pages should look like this -

Transferring a license (normally akin to getting a root canal) took 1 call and about 45 seconds. They pulled up my account, pulled up the new account & made the switch. Guess where I'll be shopping again?

No comments: