While the youngsters were chomping down on breakfast I decided to try the new McDonalds' McCafe coffee offerings so I ordered a latte.
Since my drink hadn't appeared for a while I wandered over to the McCafe station and found the young server staring intently at the picture shown here.
"You're not looking at that trying to figure out what a latte is?" I joked.
My bad, apparently she was!
Some staff training might be appropriate if you're looking to get into the higher-end coffee market.